Returns & Exchanges
At ROKA, we stand behind every product we build with a 30-day performance challenge. If you are not 100% satisfied with your gear, you can return or exchange it for a full refund within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Select the items you wish to return or exchange and print the prepaid shipping label provided by our system.
Pack Your Gear
Place the items in their original packaging, ensuring all tags and protective cases are included to qualify for a refund.
Ship and Track
Drop your package at any authorized carrier location; your refund or exchange will be processed once our warehouse inspects the return.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing